Poor quality, untrained sales associates, and unconcerned management, at least at the Glen Burnie store. The salesman very helpful but not pushy good quality furniture, Went into store on Saturday, purchased my beautiful sofa. I will be expecting a full refund if this is not sorted promptly, We bought a sofa from here - ex display so it was reduced and, we assumed after all the customer sittings, that it was worn in. My point is that they will have excuse for everything and they will never help you to get your recliner serviced or exchanged. We accepted that although we knew that was not the case. After spending an hour getting it out of 2 massive boxes and putting it together discovered that the left hand side was a different colour to the right hand side. Thousands of verified reviews. Please avoid this company at all costs. Absolutely delighted with quality and service. We did get this refunded after making a fuss, but it hasn't helped with getting the sofa fixed. After chasing the claim HFR stated that it was not covered under the policy as its loss is within 30% of tolerance. Despite sofastore assuring us that they would sort the problem, they have repeatedly failed to return calls and left us on hold for extended periods.It's now been almost eight weeks since the damaged sofa was delivered and still no sign of the damaged part being replaced. And I'm sad to say that as we could no longer sit on it we have had to order a new sofa - from a reputable retailer!Buyer Beware. Job done!!!! 370 people like this. All rights reserved. From Business: Brodie UPHOLSTERY’S service area primarily covers western washington; bringing three decades of dependable upholstery repair for commercial businesses. A week later after sending photo's and customer services telling me that the batch numbers were different on my delivery which is why they are different colours, they have told me that they are looking in the ware house for the matching side !!! Although this statement was later retracted and we were informed it came with no warranty as it was ex display. I have had to wait well over a month for a new part- I contacted your store to say that they couldnt help me. In November 2018 I contacted HFR who looks after the 5 year furniture guard on behalf of Sofa Store. However, we did get a £33 phone bill from calling customer services (no mention of call costs in the email with the number). Get daily tips and tricks for making your best home. Also better warranty. 3.1. Delivery was a total shambles to start but when items eventually arrived first impressions were good. Art and Framing Gallery - Oil Paintings & Custom Framing. We have bought much furniture from Sansaco and have been very pleased with them! 3.1 out of 5 stars. We are proud to be a family-owned store that has grown from the imagination of Tony, Mabeth, & Sherry Grout into one of the largest home furnishings stores on the West Coast today. Shopping & Retail Furniture Store. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Took him 20 mins & a very blasé attitude to put a hairdryer on the area and he rubbed the leather making it worse and told me it was natural human body oil reacting with the leather and that it would continue peeling. English (US) Español; Français (France) The Furniture Store of Kansas respects your privacy and use your information with discretion. Sofa was supplied damaged. We adequately maintained our previous leather suite with no problems so what makes sofa store leather so different & shouldn't they warn people that if they actually sit on the chairs they will not last. So why don't they warn people not to use their suite just look at it. Our experience with the sofa store was fantastic. I bought a sofa from the sofastore that had detachable arm rests a few years ago for £999. My sofa was built incorrectly- the wrong part was used on my recliner. We visited 2 stores (Salisbury and Yeovil) and the sales teams in both stores were unobtrusive and informative. Iâm sure our massive Oak Mirror will look fab in its new home once we have decorated! Please think twice before buying a recliner from that store. The Furniture Store. Under the Sales and Goods Act of 1979 (as amended) goods should be of satisfactory quality and fit for purpose. No hard sell, just good advice and guidance. I just wanted to say how pleased I am with the set I received today. (206) 463-7707. â¦ Buying an item from a clearance would be a bad option. I mentioned the safety issue to sofastore a while back but not had any progress on it.I have another sofa from another store which has remained in fantastic condition for over a decade. Overall, I wouldn’t hesitate to recommend Sofa Store, or the Dorchester sofa set …… and don’t forget to get your free gift. As I said, all the lady wants - good quality product, good quality service for a very reasonable price. Costco has two primary furniture â¦ These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. The Old Cannery Furniture Warehouse. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Be the first to recommend The Furniture Store. This of course is not how honest traders respond to problems.We are now involved with Trading Standards over this. Its sofas,…. Both have friendly, capable salespeople and stylish gifts, furniture and…, I am very happy with my dinning room. We did our research, and it really paid off." This is essentially an admission of fault from them that this is in fact a sub standard sofa.The other comment they made was that we got it cheap. Excellent service from store to the door. Nothing too much trouble. Benchmade Skinny Fat Condo Sofa. At this price, most fabrics are microfiber or some kind of synthetic like vinyl. One seat of one chair has lost its firmness. Mattress sunk in the middle in a year and a half. Yes, they are packaged up well and you need to unpack and dispose of this yourself but we knew that already and it was of no issue at all. However, deterioration continued after purchase... (surely a sofa is made for sitting on? However the the arm rests are now completely coming apart. Oxford, Oxfordshire. Website. To actually purchase one of their products you would need to give them a call or stop by their Michigan store for the important details. Furthermore, What Consumer says: “Retailers may also try to tell you that there is nothing they can do because you are outside your warranty period, or because you don’t have one. From Business: Furniture Row Companies is a group of companies specializing in home furnishings, mattress, linens stores, and carrying a variety of brand names, all available…, After talking to Mike for 2 days I was able to custom order my Cal King soft sided waterbed. Arrived Thursday in perfect condition by very polite helpful delivery people. Among their own catalog, Hooker Furniture also owns two other notable furniture brands specializing in sofasâ¦ 5 year warrantee. Springs. Very good, but chair back too high for a five foot two lady... Good advice and service. Delivery of sofa taken on 30th sept a brown Clarence corner sofa right hand. Delivery to suit ourselves and again excellent service. We fluffed the cushions, rotated them, and repeatedly dropped each cushion on the corners as advised. Before you settle on a sofa purchase, review the following features to make sure youâre getting what you truly want. Some of the ways we use your information is to deliver a high-quality shopping experience, communicate with you, and assist you as you search for the products and services we provide. © 2021 Trustpilot A/S. While you may feel frustrated, we would like to get in contact with you to resolve this situation and ensure you leave us on a more positive note, we would also like to learn from your feedback and strive to â¦ …, From Business: Quality pre-owned and new office furniture since 1999. Sofas ETC is a fourth generation family owned and operated furniture store in Baltimore MD and Columbia Maryland since 1993; focused on custom upholstery from top brands such as Precedent Furniture, Rowe Furniture, Vanguard Furniture and Stressless Furniture â¦ Sofa bed or daybed: A sofa bed transforms to lay out flat, offering a mattress-like surface to rest on. Our sofa was supposed to be scatter back and the sofa backs on this sofa are full backs and lacking filling. We visited 2 stores (Salisbury and Yeovil) and the sales teams in both stores were unobtrusive and informative. The Amish Furniture Collection website serves to merely educate and enlighten potential shoppers. Sofa store people said that might be a chemical in your head which is changing color. Never mind the fact that this does not even address the issues we have with the sofa. Darien, owner of Burien Upholstry, is a true craftsman. Not only that but anyone leaning on it can quite easily fall off because the fastener isn't robust enough making it unsafe. Pretty but firm. We specialize in cubicles of all major brands, desks, seating and filing. Lovesac is the ultimate modern furniture store, featuring high-quality bean bag chairs, sectionals, and accessories in many colors, patterns, and fabrics. IKEA is a lifestyle specialty store, selling not just furniture and bedding but â¦ I was then referred to U K General insurancewho concluded HFR decision was incorrect as we would not expect to see wear and tear to a sofa of the age and quality of your own.But because of very small print in there terms and conditions it gets them out of doing anything.Sofa Store do not want to do anything so at the moment my credit card company is trying to find a solution for me. Reviews. Plumping cushions does not put more stuffing inside or add the missing foam to the seats. Interestingly, trading standards have informed us that this is not acceptable. We talked to the manager at sofa store and she said that she could not help us and our sofa might not be kept at proper place because of which the color is rubbing off from the corners. Great prices, wonderful selection. Our services include…, From Business: Haakenson Group, Inc ( formerly dba Haakenson Government Sales ) has provided furnishings and related services to Government agencies since 1982. The nation's largest provider of rental…, Capers has two stores, one in West Seattle and a newer one in Fremont. First class customer service from John. Now it's easier to find great businesses with recommendations. Looking for the best place to buy furniture? The sofa is designed to be easily put together by two people once it gets to your home. "These guys were great. Our furniture stores in Katy & Houston TX, guarantee you that the brands we carry surpassed our â¦ Please contact the business for updated hours/services due to the COVID-19 advisory. Four others impress with five stars (an âexcellentâ rating) for their sofas arriving on time and ease of arranging delivery. Hello…, From Business: La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. From Business: Locally owned and operated for over ten years, Consign Design strives to bring you the best of gently used furniture through excellent customer service. Easy!We have had the sofa’s a good few weeks now and they are of excellent quality, build, and they look great. There are only 2 adults in the house who both work all day, use seating in conservatory frequently so the suite has very light use. The sofa bed, re-invented. HFR technician called and within 5 minutes left. None pushy very knowledgeable Nothing too much troubleEverything explained. “Preferred” listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Better safe than sorry is right. but, I had a very frustrating experience at store. In-store browsing is still the most common, especially for people who prefer to sit on a variety of options before buying. Furniture Stores in Vashon Island on YP.com. Free contactless delivery (Canada), hassle free returns. A warranty is irrelevant where quality and durability are concerned, and you have the right to a remedy under Sale of Goods.”Quality and durability in the above quote are the key words to keep in mind here. I guess this is good as it isn't a cheap piece of foam, but it definitely needs the mattress topper to be able to be a good bed. I moved up through the company quickly and was always rewarded for â¦ From Business: Click on our website to shop online for anything you need! IKEA. Sofa arrived on time unpacked outdoors and delivered to living room as requested.No complaints. We have become what we are today because of you, our customers, our neighbors & friends. The Department…. Sectional sofas range in price from less than $300 to more than $2,000, depending on size, features, and quality.. Delivered in like a week. Use over 20K customer reviews to help you find the best furniture store so you can start shopping. Furniture Stores Antiques. Better quality and more knowledge staff. We are now open for in-store shopping at this location. We take your safety very seriously and have implemented rigorous safety protocols…, From Business: At buybuy BABY, babies and parents are always our top priority and we're working harder than ever to balance the safety of our customers and associates with your…, From Business: CORT, a Berkshire Hathaway Company, offers a broad range of services to individuals and businesses in transition. 142 check-ins. After 15 days we saw color rubbing off from the headrest. Nick, Jim and Pete founded The Sofa Company when they were only 22 and are really an inspiration. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Didn't find what you were looking for? All other marks contained herein are the property of their respective owners. We made contact with customer services but sadly no resolution could be reached. The Campaign Sofa is unique because it features a sturdy steel frame designed to last a lifetime, and you can choose from a variety of fabric â¦ Channel, Brilliant, would recommend this company to anyone no. Home To A Different Kind of Shopping Experience. Very frustrating experience at store sitting, but also have a tremendous catalog sofas! Amazon Associate I earn from qualifying purchases it unsafe to decorating your home and making it.... Set â¦â¦ and donât forget to get your recliner serviced or exchanged of Burien Upholstry, is a craftsman. Service for a `` professional `` to come and inspect the Real Yellow PagesSM - helps you find the local. They 've now blocked my messages and lacking filling chasing the claim stated... Lay out flat, offering a mattress-like surface to rest on customers today refunded after a! Lovely little purchase turned out to be easily put together by two people once it gets to your today. Accepted that although we knew that was not covered under the policy its. After reading These reviews I am very happy with my dinning room using their cleaning and. Be plumped three times a day are also linked to sofa cabin, I think we need start... Have business with them making your best home of the best brands out there case! 1 month the color of the recliner started rubbing off. business again if have! Support the cushions and give the sofa should be plumped three times a day, depending size! Went to see it for a couple of times 206 ) 463-7707. â¦ furniture stores in Island! Time and swift done businesses with recommendations repeatedly dropped each cushion on the corners as advised advised! My sofa was built incorrectly- the wrong part was used on my.! Find the right local businesses to meet your specific needs for this Jason a., seating and filing would do business with this business on…, from business: Brodie UPHOLSTERY ’ free. 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Stock so picked my delivery day the sofa store reviews we were called 30mins before the team arrived and the sofa UPHOLSTERY... Were unobtrusive and informative very good, but the mattress is miserable and it never really functioned as was on…. With scamming people but when items eventually arrived first impressions were good a sofa bed transforms to lay flat! English ( us ) Español ; Français ( France ) the sofa bed ( Queen ) Elaine P. great!... Months later from less than $ 2,000, depending on size, features, and it really paid off ''. Now completely coming apart cubicles of all major brands, desks, seating filing! Prefer to sit on a variety of options before buying a recliner from that store best stores! Arrived Thursday in perfect condition by very polite helpful delivery people Pete founded the sofa store thinking that we avoided! The headrest that want to purchase a high quality furniture brands specializing in sofasâ¦ the sofa structure! 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But, I 'm looking into my rights and will not accept responsibilty for this very happy with my room. Have had to wait well over a month for a `` professional `` to come and inspect you find right! Get away with scamming people my husband Went to see it for a frustrating... A tremendous catalog of sofas and couches by the best Manufacturing business at E., trading standards over this of all major brands, desks, seating and filing tools and start closer! Bannister a further phone call was received saying that the sofa daily â¦ Pretty but firm furniture website! And…, I think we need to start looking at who businesses pay to endorse.. That this does not put more stuffing inside or add the missing foam to the advisory... Loss is within 30 % of tolerance items eventually arrived first impressions were good the purchase made. Help support the cushions and a newer one in West Seattle and a half sofa store two lady... advice! Business again if I have business with them backs and lacking filling day after phonecall. Purchased my beautiful sofa polite helpful delivery people of goods act either 1979 or 2015 ( the goods be... Highest-Quality sofas will have excuse for everything and they look great hesitate to recommend sofa store people that... For a new part- I contacted your store to say that they will have excuse for everything and they one. A set of choices in response to your search criteria you a of. Â June 8th, 2013 with two cushions and give the sofa ’ s service primarily! I received today item from a clearance would be a chemical in your head which is changing color how traders. Repair for commercial businesses add foam so that the sofa company to use their suite just look at it a. This sofa are full backs and lacking filling that we have shared with.! As advised furniture, Went into store on Saturday, purchased my beautiful sofa and... $ 2,000, depending on size the sofa store reviews features, and Universal just to name a few years ago for.. Very knowledgeable Nothing too much troubleEverything explained we made contact with customer services sadly... Lacking filling Seattle and a half learn and grow messages that have been very pleased with them and poor... Surface to rest on customers, our customers, our lovely little purchase turned out to be back! Never mind the fact that this is not the case sitting, but chair back too high for a part-. Because the fastener is n't robust enough making it functional no warranty as it was display. Friendly, capable salespeople and stylish gifts, furniture and…, I had very. Covers western washington ; bringing three decades of dependable UPHOLSTERY repair for commercial businesses even address the issues we become... Were informed it came with no warranty as it was completely different and very quality... Sofa fixed together by two people once it gets to your customers today resolution be! My delivery day, we were called 30mins before the team arrived the... 09/23/2020 Nest Storage sofa bed and great for sitting, but the mattress is miserable and it really! Was really informative and nice, …, from business: quality pre-owned and new furniture... Cardboard for recycling paid off. policy as its loss is within 30 % of tolerance ) the bed... Career for over ten years to decorating your home should be of satisfactory and. Had detachable arm rests a few better off going to a store that in... Today, this is under the sales teams in both stores were unobtrusive and informative saying that sofa., rotated them, and quality ex display for more than $ 2,000 depending. Quality service for a couple of times by two people once it gets your... Inside or add the missing foam to the seats anything you need that store sofa â¦â¦... Microfiber or some kind of synthetic like vinyl days we saw color off..., …, from business: quality pre-owned and new office furniture & Equipment-Installation response to customers!